Nursing care

Nursing care

Nursing and post-operative care are a vital part of the recovery process after surgery. The FVH Nursing Department takes pride in its ongoing commitment to provide the highest international standards of healthcare. Our philosophy is to provide compassionate and comprehensive patient-centred care, both medical and non-medical, to each and every patient.

There are over two hundred staff members comprising nurses, care assistants, midwives, laboratory technicians and technicians in imaging, radiotherapy and Nuclear Medicine. In addition, there are our ward porters who escort patients to and from various medical departments for their treatments.

Patient-centred care

With increasing levels of patient understanding, today patients require more information pertaining to their condition and a higher level of quality service. The Customer Service Department works closely with the nursing staff to provide this with warmth and understanding, ensuring that the general ambience of the patient environment is conducive to a speedy recovery. The International Patient Officer visits every patient every day during their stay, to monitor the individual’s progress and to ensure that their stay is as comfortable and stress-free as possible.

To help facilitate the level of care provided and expected by our patients, FVH has adopted two unique monitoring systems:

  • Nursing Call System (Autsco- Australia) – a state-of-the-art bed-to-nursing station communication system which alerts the nursing staff to patients who need attention
  • Microsoft Amalga HIS software, a completely integrated hospital information system, whereby all FVH personnel involved with the patient can gain immediate access to his/her current status.

The teams of nurses are fully accredited and have been trained in modern patient care techniques by our more experienced head nurses. Half of our head nurses are Vietnamese and have been trained for several years by French head nurses before taking their position. On a regular basis, departmental staff attend internal training programmes convened by head nurses and, occasionally, by doctors and specialists who convey new knowledge and techniques for providing better patient care in specific situations.

Our nurses will provide for all patient needs. They will assist with hygiene, provide physical and emotional support, administer medication, explain the procedures a patient is undergoing and advise a patient on how to care for themselves upon return home.

These professional teams work in shifts to ensure continuous, round-the-clock assistance to both patients and doctors. The ratio of nursing staff to patients is currently one nurse to eight patients in wards, two nurses to three patients in ICU, and one nurse for each baby in NICU. This balance of care ensures our patients receive the correct level of attention during recovery. As a further reassurance, head nurses and team leaders are on call after hours and at weekends, to guarantee continuous quality care.

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