Our Patient Charter

Our Patient Charter

At FV Hospital, we are fully dedicated to providing you with the best medical care and customer service. We, therefore, have set out in this Charter your rights and responsibilities, as our patient, to ensure that your relationship with FVH is a mutually beneficial one.

Our Commitment to You

  • You will be treated with respect, consideration and courtesy
  • You will receive friendly and efficient service from a staff member dedicated to customer service
  • You will be given a clear description of your medical condition, and, you will be informed of the proposed plan of treatment
  • You will informed as to what charges may be incurred before investigations, hospitalisation or treatment are performed
  • You will be provided with medical advice and treatment which fully meet international standards of quality and care
  • You will be treated by nursing and medical staff who are trained in the latest and patient care techniques
  • You will be informed of the types of medication prescribed to you, their normal actions and potential side-effects
  • You will receive investigations and treatment with the most modern medical equipment, which is fully, properly and regularly maintained
  • You will receive care in a comfortable facility with uncompromising levels of cleanliness and hygiene
  • Your medical records will be kept in the strictest confidence
  • Your comments and complaints will be listened to and dealt with in a fair and prompt manner

Your Responsibilities

  • To provide the medical staff with as much information as you can concerning your present health condition and your medical history, including any past illnesses, allergies and other relevant details
  • To keep any appointment you make or to notify us as early as possible if you are unable to do so
  • To ask any questions you may have so we can be sure that you fully understand the doctor’s advice and proposed treatment plan
  • To follow the prescribed treatment plan and comply with the instructions given
  • To show consideration and respect for the rights of other patients and for the hospital staff, by following the hospital rules

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